Help Centre

You can do so on the Personal details page. If you’re unable to update your details, please contact us. We may need you to send us some documents for verification.

Here are some possible reasons you aren't able to create an account:

• You’re below 18 years old.
• You may already have a Derayah AI Capital account.
• Our services aren't available in your country of residence.

You may refer to our terms for more information. If you need help getting into your account, contact us.

It's a fee that we charge for accounts that have been inactive for the last 12 months. Refer to our terms for more info.

Yes. Contact us, and we'll help you through it. We'll need the following information:

• Name of entity
• Certificate of incorporation
• Memorandum and articles of association
• List of directors
• List of shareholders
• Authorisation to manage the account (if your business has more than one director)
• Passport and utility bill/bank statement of the person managing the account and of each director and shareholder (if your business has more than 1)
• Utility bill/bank statement containing the address of the business
• Source of wealth documentation

We may request more information during the signup process.

No, trading may be temporarily unavailable during scheduled maintenance periods. You will be able to trade again once the maintenance is complete. Any updates or announcements will be shared through your dashboard or email notifications.

Before closing your account, please ensure to close all your open positions and withdraw all the funds in your account.

Then, click close account in your personal settings page to close your account.

If you have questions or need help, please contact us.

You can unsubscribe by going to the Personal details page. Uncheck the checkbox that says "Get updates about Derayah AI Capital products, services and events."

We’ll prompt you to verify your account when it’s needed.

When we prompt you to verify your account, follow these steps:

1. Log in to your Derayah AI Capital account.
2. Click on the prompt to Verify identity or Proof of address.
3. Follow the instructions on the screen to verify your account.

Note: The Proof of identity and Proof of address pages will not be available if your account doesn’t need verification at this time.

You’ll need the following documents to verify your account:

Proof of identity
You’ll need a valid government-issued identity document such as a national ID card, passport, or driver's licence. Your document must clearly show your name, photo, and date of birth.

Proof of address
Your document must be issued within the last 12 months. Some regions may require more recent documents, such as within 3 or 6 months. It must contain your name, address, the name of the company that issued the document, and the issue date.

Accepted proof of address documents include:

• Utility bill
• Bank statement
• Municipal and property tax bill
• Telephone (landline) bill and/or home internet package (landline)
• Official residence declaration or Affidavit
• Official letters issued by the government, solicitor, or an independent source
• Rental or tenancy agreement

Our regulators require us to verify your account in accordance with anti-money laundering (AML) and Know Your Customer (KYC) laws. If we have prompted you to upload your documents to verify your account, you'll only be able to continue using our services after your account is verified.

If you have an EU account: No, you must verify your account before trading.

If you have a non-EU account: Yes, as long as you haven’t been prompted to verify your account with us.

We try to review your verification documents within the same day. In some cases, due to high traffic, it may take up to 3 business days. You’ll get a confirmation email from us once the review is complete. You can also check the status of your documents.

We may have declined your documents because they were unclear, invalid, expired, had cropped edges, or showed details that did not match your Derayah AI Capital profile. If you need help, please contact us.

Yes, this is standard across the trading industry. Different platform providers use different timing systems, and this variation is normal when using multiple trading platforms.

This timing difference affects all instruments available on both platforms, including:

• Volatility indices (Vol 10, Vol 75, etc.)
• Synthetic indices (Boom 1000, Crash, etc.)
• Forex pairs (EUR/USD, etc.)

The different candle timing can affect:

• Visual technical analysis on 4-hour charts
• Pattern recognition on higher timeframes
• Chart-based trading decisions when switching between platforms

The underlying market data is the same - only how it’s grouped and displayed differs.

No. The timing difference primarily impacts higher timeframes like the 4-hour charts.

1-hour timeframes and below generally align between platforms and show nearly identical candles, as the starting times match.

Use a trading bot to automate your trading strategy. A trading bot, also known as a trading robot or automated trading system, is a software program designed to automate the process of buying and selling trade contracts for you. Trading bots operate based on predefined algorithms, rules, or strategies, allowing them to execute trades without constant human intervention.

To see your account’s trading limits, go to Settings > Account limits.

Synthetic indices and cryptocurrencies are available for trading 24/7.

To calculate margin required to open a CFDs position, use the following formula:

Required Margin USD = Volume in USD ÷ Effective Leverage*

* Use the denominator of the Effective Leverage ratio, 1 : XXXX.

To calculate the Volume in USD, use the following formula:

Forex: Lots x Contract size x Conversion Rate Base currency* to USD

Other: Lots x Contract size x Execution Price x [Conversion Rate of Base currency* to USD]

To calculate the swap charges required for overnight CFDs positions, use the following formulas:

For swaps in points:

Volume in lots x Contract size x Point Size* x Swap Rate

*Point Size = 1/10^digits. You can find the digits value in the instrument specification table in your trading terminal.

For swaps in percentage:

(Volume in lots x Contract Size x Rollover Price*) x (Swap Rate ÷ 100) ÷ 360

*Rollover Price = The last price of the day before rollover is processed

Foreign exchange (forex) is the global market for trading the world’s currencies. In this market, currencies are traded against one another in pairs such as EUR/USD and AUD/JPY, with their values constantly fluctuating. The forex market determines the exchange rates of each currency worldwide. Learn more about trading forex on Derayah AI Capital.

Cryptocurrency is a form of digital currency that uses cryptography to secure transactions and control the creation of new units. It operates on decentralized networks based on blockchain technology, allowing peer-to-peer exchange without the need for intermediaries such as banks. Learn more about cryptocurrency trading with Derayah AI Capital.

A commodity is a raw material or primary agricultural product that can be bought and sold, such as crude oil, gold, or silver. These assets are typically grown or extracted from the earth and are traded globally. Learn more about commodity trading with Derayah AI Capital.

Stock indices measure the overall performance of a group of selected companies within a stock market. They provide investors with a snapshot of how a particular segment or the entire market is performing. Learn more about trading stocks on Derayah AI Capital.

Contracts for Difference (CFDs) allow you to speculate on the price movements of underlying assets without actually owning them. When you trade CFDs, you open a position based on whether you expect the price to rise or fall, and you make a profit or loss depending on how the market moves in relation to your prediction.

Leverage is the ratio of equity to the capital provided by the broker, which affects the margin required for an open order.

Leverage as a ratio of trader equity to provided capital is expressed by its ratio, e.g., 1:200, 1:500, or 1:1000.

Traders can earn significantly more with less margin using higher leverage, but losses are also amplified. Therefore, it’s important to assess the risks and make use of stop orders and limit orders to mitigate potential loss.

The minimum leverage setting is 1:2. Leverage cannot be disabled.

If you have specific questions about chart differences or need clarification about how this affects your trading strategy, please contact us.

A performance fee is a percentage set by the Strategy Provider and paid as a service fee for profits generated from their strategy. It is only charged when the Strategy Provider makes a profit on your copied trades. The performance fee rate is clearly displayed before you start copying a strategy.

No, winnings are not guaranteed in copy trading. While copying experienced traders can help you follow proven strategies, all trading involves risk, and past performance does not guarantee future results. You can make profits or losses depending on the market’s movement and the Strategy Provider’s performance.

Yes, you can copy multiple strategies at the same time. This allows you to diversify your investment portfolio by following different Strategy Providers with various trading styles and risk levels. Each strategy operates independently within your account.

If the Strategy Provider incurs a loss, the same proportional loss will reflect on your account. The performance fee is not charged when losses occur. You can choose to stop copying the strategy at any time if you wish to limit your exposure.

To deposit as an investor, follow these steps:

1. Log in to your Derayah AI Capital account and go to the Copy Trading Dashboard.
2. If you already have funds in your trading balance, select Add Funds or Transfer, and choose the amount you’d like to allocate to your copy trading account.
3. If you don’t have funds in your balance:
   • Go to the Deposit section.
   • Select your preferred payment method.
   • Follow the on-screen instructions to complete your deposit.
4. Once your funds are available, you can allocate them to copy your chosen Strategy Provider.

The performance fee is charged after your investment is closed or at the end of the performance period defined by the Strategy Provider.

You can use e-wallets, cryptocurrency wallets, payment agents, online banking, and fiat onramp for deposits and withdrawals.

Once you log in to your Derayah AI Capital account, you’ll be able to see payment methods available in your country when you manage your funds.

We process your deposits and withdrawals internally within 24 hours (depending on your payment method and internal checks). It may take longer for your funds to reach you due to the different processing times by banks and payment service providers.

The minimum deposit and withdrawal amount varies depending on the payment method. The lowest deposit and withdrawal amount is 10 USD/EUR/GBP/AUD via e-wallets.

Yes, but only once your turnover exceeds an amount that's 25 times the deposit bonus value. The bonus is to help you get familiar with our trading platforms, so we'd love for you to use it to trade and earn a potential profit (which you may withdraw at any time).

The currency conversion for your deposits and withdrawals are done by your payment service provider. For example, if you use Skrill, your transaction amount will be converted by Skrill. Please check with your service provider regarding the conversion rates used for your deposits and withdrawals.

To cancel your withdrawal, follow these steps:

1. Go to Withdrawal. Click Review pending and select the transaction that you'd like to cancel.
2. Click Yes to confirm the cancellation. Your funds will be returned to your Derayah AI Capital account, and your account balance will be updated.

Note: You cannot cancel withdrawals if your withdrawal request has already been authorised and processed.

Cryptocurrency deposits are usually credited to your account after the blockchain network confirms the transaction. The confirmation time may vary depending on the specific cryptocurrency and network congestion.

You can use any wallet to make the deposit as long as the wallet supports the network we are using.

Please contact us immediately, and we'll help to disable 2FA on your account. When you have a new phone, please re-enable 2FA.

Phishing is a cyberattack where scammers try to trick clients into revealing personal information like their passwords or bank details. Scammers pose as real companies and create fake emails, social media profiles, and numbers to get you to take actions that compromise your data and security. Clicking on malicious links or files in phishing emails may download viruses to your device and expose your data.

Remember the 5 Don'ts:

1. Don’t instantly click on links or download files.
2. Don’t share your personal information.
3. Don’t act immediately if you’re being pressured to.
4. Don’t answer suspicious emails, calls, and messages.
5. Don't be afraid to contact our Customer Support if you have doubts or concerns.

Some causes that can compromise your account are if you:

• Share your personal information.
• Use public wifi.
• Click on unofficial links and files.
• Use a weak password.
• Don’t set up two-factor authentication.

Contact us if you have doubts or concerns.

If you believe you have been phished or your credentials have been compromised, it's important to take these immediate actions to protect your online accounts and personal data:

Change your password: Change the password for your account immediately. Use a strong, unique password, which can be generated with password management tools.

Enable 2FA: If your account supports two-factor authentication (2FA), enable it. This provides an extra layer of security by requiring a second verification method (e.g., a code sent to your email) to access your account.

Check your accounts: Review all your other online accounts (email, social media, banking, etc.) to ensure they haven't been compromised as well. If you use the same password for multiple accounts, change those passwords too.

Scan for viruses: Run a full system scan on your computer and any devices you used to access your account. Make sure your antivirus and anti-malware software is up to date.

Monitor accounts: Keep a close eye on your accounts for any suspicious activity. This includes checking for unauthorised transactions, changes to account settings, or new login attempts.

Notify Derayah AI Capital: Contact us. Please have the scammer account’s information and evidence/screenshots ready so we can take appropriate action as soon as possible.

Here are a few steps you can take immediately when you discover unrecognised transactions:

Notify Derayah AI Capital: Contact us. Please have the scammer account’s information and evidence/screenshots ready so we can take appropriate action as soon as possible. Depending on the severity of the situation, we may temporarily freeze or close your account to prevent further unauthorised transactions.

Change your Derayah AI Capital password: Change the password for your account immediately. Use a strong, unique password, which can be generated with password management tools. If you use this same password for other accounts, make sure you change those, too.

Monitor your accounts: Keep a close eye on your accounts for any suspicious activity. This includes checking for unauthorised transactions, changes to account settings, or new login attempts.

Yes, we’re regulated by:

• The Central Bank of Ireland
• The Monetary Authority of Singapore (MAS)
• The Australian Securities and Investments Commission (ASIC)

Your money is held in secure financial institutions and is always available to you should you wish to withdraw. We don't use your money for our business purposes.

Our Affiliate and Introducing Broker (IB) programs provide opportunities to earn when you refer clients to Derayah AI Capital.

Affiliates (CPA Program) earn a one-time commission for each qualified trader they refer who registers and makes their first deposit.

The IB Program rewards partners with a percentage of the spread revenue generated by their referred clients’ trading activity.